Privacy Policy

1. Introduction

MSBLABS Ltd (“Company”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at msblabs.co.uk or use any of our software applications.

2. Data We Collect

We adhere to strict data minimization principles under the UK Data Protection Act 2018 and UK GDPR. Depending on how you interact with us, we may process:

• Contact Information: Your name and email address when you submit an inquiry via our contact form or support channels.
• Technical Telemetry: Anonymous crash reports, error logs, and device operating system version solely to maintain application stability.
• Local Application Data: Most of our mobile and desktop applications store user data locally on your device rather than transmitting it to centralized servers.

3. How We Use Your Data

We process personal data only when we have a valid lawful basis under UK GDPR, specifically:

• To respond to your support tickets, bug reports, and product inquiries.
• To maintain application performance, fix security vulnerabilities, and roll out updates.
• To comply with legal, tax, or regulatory obligations in the United Kingdom.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share data with trusted infrastructure providers (such as Google Firebase Hosting or Apple App Store analytics) necessary to run our software securely.

5. Your Data Rights

Under UK GDPR, you have rights regarding your personal information, including the right to access, rectify, or request erasure of your data. You may also request account and data deletion at any time by following our Data Deletion Guide.

6. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact our Data Protection lead at: